Rail Ombudsman launches
Too often passengers were left feeling dissatisfied with the outcome of a complaint against their train operator, but there was simply no way to appeal the operator’s decision. Until now that is, with the launch of a new independent ombudsman with the power to intervene when passengers’ feel let down by rail companies. The Rail Ombudsman has been set up to offer a free, expert service to help sort out unresolved passenger complaints. Its decisions are binding on rail companies, which means that they have to comply with them.